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Customer success

Customer success: how hotels report with HBIS

200+ hotels report with HBIS. Here GMs, revenue managers and group directors say what changed.

  • Stella Hotels Collection on Crete: villas around a lagoon pool, seen from above
  • Myconian Collection on Mykonos: an infinity pool with cabanas over the coast
  • Divani Collection Hotels in Athens: a rooftop at dusk facing the lit Parthenon
  • Daios Cove on Crete: an infinity pool above a private cove, villas stepped up the hillside
  • Elounda Collection Hotels & Resorts on Crete: suites, sandy coves and yachts on turquoise water, from the air

What results do HBIS clients report?

  • 200+hotels report with HBISAll HBIS clients
  • 100+hotels in one dashboardAfixis Hospitality
  • 4HBIS products in one resort groupElounda Collection
  • 14custom reports deliveredMyconian Collection
  • 150rental properties in two citiesThe Collection Barcelona

Our clients

Hotel groups and resorts that report with HBIS

Hotel groups and their hotels

  • Myconian CollectionStory

    Myconian Collection14 hotels

    • Myconian Ambassador
    • Myconian Avaton
    • Myconian Deos
    • Myconian Imperial
    • Myconian Kove
    • Myconian Korali
    • Myconian Kyma
    • Myconian O
    • Myconian Naia
    • Panoptis Escape
    • Royal Myconian
    • Myconian Sunrise
    • Myconian Utopia
    • Myconian Villa Collection
  • Stella Hotels Collection

    Stella Hotels Collection5 hotels

    • Stella Palace
    • Stella Island
    • Stella Village
    • Rocca by Stella
    • Blue by Stella
  • Divani Collection Hotels

    Divani Collection Hotels7 hotels

    • Divani Caravel Hotel
    • Divani Apollon Palace & Thalasso
    • Divani Palace Acropolis
    • Divani Escape
    • Divani Corfu Palace
    • Divani Meteora Hotel
    • Divani Palace Larissa
  • Marbella Collection

    Marbella Collection5 hotels

    • Marbella Corfu
    • Marbella Nido
    • Marbella Elix
    • Avali by Marbella
    • Cayo by Marbella
  • Lindos HotelsStory

    Lindos Hotels5 hotels

    • Lindos Grand Resort & Spa
    • Lindos Imperial Resort & Spa
    • Lindos Royal Resort
    • Gennadi Grand Resort
  • Elounda Collection Hotels & ResortsStory

    Elounda Collection Hotels & Resorts3 hotels

    • Elounda Mare Hotel
    • Porto Elounda Golf & Spa Resort
    • Elounda Peninsula All Suite Hotel
  • TOR Hotel Group

    TOR Hotel Group6 hotels

  • SWOT Hospitality

    SWOT Hospitality5 hotels

    • Porto Carras Grand Resort
    • Ovea Paros
    • Omeon Mykonos
    • Eliamos Kefalonia
    • Kosea Boutique Hotel
  • Harmony Resorts

    Harmony Resorts2 hotels

    • Elysium Resort & Spa
    • Rodos Palladium Leisure & Wellness
  • S Tours

    S Tours1 hotel

    • Lindos Breeze Beach Hotel
  • Mast Hotels

    Mast Hotels6 hotels

    • Dioni Boutique Hotel
    • Parga Beach Resort
    • Hotel Sappho
    • Preveza City Comfort Hotel
    • Costa Smeralda
    • Danae Suites
  • Karatarakis Group

    Karatarakis Group3 hotels

    • Metaxa Hotel
    • Olive Green Hotel
    • Lato Boutique Hotel
  • KD Hotels and Resorts

    KD Hotels and Resorts10 hotels

    • El Greco Resort & Spa
    • Orama Hotel & Spa
    • Santorini Palace Hotel
    • Belvedere Suites
    • Cliff Side Suites
    • Costa Grand Resort & Spa
    • Aegean Plaza Hotel
    • Strogili Hotel
    • Santo Mira Mare Resort
    • Aqua Blue Hotel
  • Esperia Group

    Esperia Group10 hotels

    • Ammades All Suites Beach Hotel & Spa
    • Bellevue On The Beach Suites
    • Esperos Village Blue & Spa Resort
    • Esperos Palace Resort & Spa
    • Esperos Mare Resort & Spa
    • Esperides Beach Resort
    • Epsilon Hotel Apartments
    • The Apartments by Esperia
    • Esperia City Hotel
    • Pearl Hotel
  • Axia Hospitality

    Axia HospitalityHotel group

  • Nur Apartments and Hotels

    Nur Apartments and Hotels7 hotels

    • Nur Aparthotel Ermou
    • Nur City Suites
    • Nur Coreon Signature Hotel
    • Nur Edge Acropolis Skyline
    • Nur Heritage
    • Nur Outline Stay Creative
    • Nur Riviera
  • A for Athens

    A for Athens2 hotels

    • 360 Degrees Hotel
    • Areos Hotel

Hotels, resorts and partners

Case studies

Three portfolios. Three ways of reporting that changed.

Where each client started, what HBIS set up and what the team says now. In their own words.

A seaside resort in the Afixis Hospitality portfolio, seen from above at dusk
Client
Afixis Hospitality
Type
Hotel management company
Products
  • AnyPMS, per hotel, in the same dashboard
  • 1dashboard for the whole portfolio

Hotel management company

How did Afixis Hospitality bring its whole portfolio into one dashboard?

The situation

Afixis hotels run many different PMS. Reports were built by hand, property by property.

How HBIS helped

  • Hotel Bi connects to each hotel’s PMS, whichever system the property uses.
  • Every hotel sits in one portfolio dashboard, refreshed automatically.
  • Hotels can be grouped by type, location or any segment to compare like with like.

By grouping hotels by type, location, or any segment, we gain deeper insights to drive smarter revenue decisions without extra effort.

Babis KatrasPartner, Afixis Hospitality

Open the story page: Afixis Hospitality

Myconian Collection on Mykonos: an infinity pool at sunset over the Aegean
Client
Myconian Collection
Type
Hotel group
Scale
14 hotels
Products
  • 14custom reports delivered
  • 1consolidated view of the portfolio

Hotel group

How did Myconian Collection get one view of its portfolio?

The situation

A portfolio invites comparison. That is only fair when the data underneath is clean and segmented the same way. Myconian’s historical data needed correcting before hotels could be set side by side with confidence.

How HBIS helped

  • The HBIS team built 14 customised reports and multi-property dashboards.
  • Historical data was corrected before it went into the reports.
  • One segmentation across all hotels makes every comparison accurate.

With HBIS Hotel Bi, we transformed the way we monitor performance across all our hotels. The team delivered 14 customized reports and multi-property dashboards, corrected historical data, and set up segmentation that allows accurate comparisons across properties. Today, we have a reliable, consolidated view of our portfolio, saving time and enabling faster, data-driven decisions.

Vangelis DaktylidesOwner & CEO, Myconian Collection Hotels & Resorts

Open the story page: Myconian Collection

Elounda Collection Hotels & Resorts on Crete: resort and pool bungalows above a deep blue bay
Client
Elounda Collection Hotels & Resorts
Type
Resort group
Scale
Every department
  • 4HBIS products in use
  • 1reporting platform for rooms, payroll, F&B and finance

Resort group · all four products

What changed when Elounda Collection put every department on HBIS?

The situation

A resort’s performance is more than rooms. Each department reported on its own. Bringing the numbers together took hours of manual effort.

How HBIS helped

  • Hotel Bi for rooms revenue, pickup and budget.
  • Payroll Bi for labour cost and staffing.
  • F&B Bi for every outlet’s sales, covers and menu performance.
  • ERP Bi for the P&L and the finance view.

By choosing the full HBIS package — Hotel Bi, Payroll Bi, F&B Bi, and ERP Bi — we’ve unified reporting across all departments. Hours of manual effort have been eliminated through automation, saving valuable time for every team. Now, we have a clear, real-time picture of what’s happening across the entire business, enabling smarter and faster decisions.

Manolis TsagkarakisGeneral Manager, Elounda Collection Hotels & Resorts

Open the story page: Elounda Collection Hotels & Resorts

More stories

What do hotel teams say about HBIS?

Resorts, hotel groups and short-term rentals. Every quote is word for word.

A Lindos resort with private pools along the coast of Rhodes

Hotel group · 5 hotels

Lindos Hotels

Before
Custom reports kept in endless Excel files.
With HBIS
The same reports rebuilt in Hotel Bi and automated. Every property in one dashboard.

Hotel Bi gave us a single view of all our properties in one dashboard, eliminating the need for endless Excel files.

The custom reports we previously managed in Excel were recreated in a more efficient, automated way, allowing us to compare performance across hotels instantly and focus on decisions that drive results.

Odysseas MakrygiannisYield & Revenue Manager, Lindos Hotels
Ammoa resort above a sandy beach, seen from the air

Resort

Ammoa Luxury Resort

Before
PMS reports pulled and prepared by hand.
With HBIS
Every PMS report automated. Custom changes made by the HBIS team on request.

With Hotel Bi, all our PMS reports are now fully automated, allowing us to focus only on useful insights that improve performance. We also requested custom changes and the HBIS team responded quickly and efficiently, tailoring the solution to our needs.

Giorgos ValsamidisGeneral Manager, Ammoa Luxury Resort
Potidea Palace and its beach seen from the air

Sister hotels · 4+ years on HBIS

Pomegranate Spa Hotel & Potidea Palace

Since
More than four years on Hotel Bi, used every day.
With HBIS
Daily pickup and performance, on the phone too.

We’ve been using Hotel Bi for over four years, and it has become an essential tool in our daily operations. The mobile version keeps us connected on the go, with near real-time visibility of daily pickup and performance. We’re always up to date with advanced insights that help us anticipate trends, react quickly, and make smarter commercial decisions.

Vasil AptsiauriContracting Manager, Pomegranate Spa Hotel & Potidea Palace
Eagles Resort villas on a green hillside above the sea

Resort

Eagles Resort

Before
Complex reports that took time to read.
With HBIS
Clear Hotel Bi insights that lead to quicker decisions.

Hotel Bi has changed the way we use data — turning complex reports into clear insights that drive quicker, smarter business decisions.

Yannis AvramidisDirector of Sales, Eagles Resort
The Collection Barcelona: a balcony view over a tree-lined Barcelona avenue

Short-term rentals · 150 properties

The Collection Barcelona

Before
Tracking performance across 150 properties in Barcelona and Paris.
With HBIS
Automated reports by segment, from number of bedrooms to neighbourhood.

With 150 properties across Barcelona and Paris, Hotel Bi has simplified the way we track performance. Automated reporting lets us focus on underperforming units and dive into insights by segments, from number of bedrooms to neighborhood breakdowns — helping us take faster, targeted actions to improve results.

Victor RoigeGeneral Manager, The Collection Barcelona

FAQ

Customer success questions

How many hotels use HBIS?

200+ hotels report with HBIS, from single resorts to hotel groups and management companies.

What is the largest portfolio on HBIS?

Afixis Hospitality reports on more than 100 hotels in a single dashboard.

Which HBIS products do these clients use?

Every story here uses Hotel Bi. Elounda Collection Hotels & Resorts runs all four products.

See what HBIS shows for your own hotels

A short demo of the dashboards behind these stories.

Book a demo