Code of conduct

Hospitality Business Intelligence Solutions (“HBIS”) is committed to conducting business with integrity, professionalism and transparency, in full compliance with applicable laws and regulations in every country in which we operate.

Our employees, contractors, consultants, representatives, suppliers and business partners are expected to uphold high ethical standards whenever they act for or represent HBIS.

Code of business conduct

HBIS conducts its business according to the following principles:

• Integrity in all business activities.
• Honesty and transparency with customers and business partners.
• Compliance with all applicable laws and regulations.
• Respect for customers, suppliers, competitors, employees and other stakeholders.
• Protection of confidential and proprietary information.
• Responsible and lawful use of customer data.
• Fair competition and ethical business practices.

Every employee, contractor, consultant and representative of HBIS is expected to act professionally and avoid any conduct that could damage the company’s reputation, undermine customer trust or violate applicable laws or contractual obligations.

Anti-bribery and anti-corruption policy

HBIS maintains a zero-tolerance approach toward bribery and corruption. HBIS prohibits:

• Offering, promising, authorizing or giving bribes.
• Requesting, receiving or accepting improper payments, benefits or advantages.
• Facilitation payments.
• Kickbacks.
• Improper commissions.
• Any payment, gift, benefit or arrangement intended to improperly influence a business decision.

These requirements apply equally to dealings with private companies, government entities, public officials, customers, suppliers, consultants, contractors, agents and other third-party representatives.

HBIS complies with all applicable anti-bribery and anti-corruption legislation, including relevant international standards where applicable.

Gifts, hospitality and entertainment

Reasonable gifts, business hospitality or entertainment may be offered or accepted only when they:

• Are lawful.
• Are transparent.
• Are reasonable and infrequent.
• Have a legitimate business purpose.
• Cannot reasonably be interpreted as an attempt to improperly influence a business decision.

HBIS employees and representatives must never:

• Offer or accept cash or cash equivalents as gifts.
• Offer expensive or inappropriate gifts intended to secure a business advantage.
• Accept gifts or hospitality that could create an actual or perceived conflict of interest.
• Provide entertainment that could reasonably be considered excessive, inappropriate or unrelated to a legitimate business purpose.

All gifts and hospitality must comply with applicable laws, HBIS policies and any relevant customer or business-partner policies.

Conflicts of interest

Employees, contractors, consultants and representatives must avoid situations in which their personal interests conflict, or appear to conflict, with the business interests of HBIS. Potential conflicts of interest may include:

• Undisclosed financial interests in customers, suppliers, competitors or business partners.
• Preferential treatment of particular suppliers or service providers.
• Personal or family relationships affecting procurement, recruitment or commercial decisions.
• Outside employment or business activities that interfere with HBIS responsibilities.
• Using confidential company information for personal benefit.

Any actual, potential or perceived conflict of interest should be disclosed promptly to HBIS management.

Fair competition

HBIS supports free, lawful and fair competition. HBIS does not participate in:

• Price fixing.
• Bid rigging.
• Market or customer allocation.
• The improper exchange of confidential competitive information.
• Anti-competitive agreements or coordinated commercial conduct.

We compete based on innovation, quality, professional expertise, reliability and customer service.

Accurate business records

HBIS maintains complete, accurate and transparent financial, commercial and business records. No employee, contractor, consultant or representative may:

• Create false, misleading or incomplete records.
• Conceal transactions, payments, liabilities or business arrangements.
• Misrepresent financial or operational information.
• Maintain undisclosed or unrecorded funds.
• Destroy or alter records that must be retained under applicable laws, contractual obligations or company policies.

Confidentiality and information security

HBIS is entrusted with confidential customer information, personal data, operational information and business data. We are committed to:

• Protecting customer and business-partner confidentiality.
• Maintaining appropriate technical and organizational access controls.
• Using confidential information only for authorized business purposes.
• Following recognized industry practices for information security.
• Preventing unauthorized access, disclosure, alteration, loss or misuse of information.
• Complying with applicable privacy and data-protection regulations, including the General Data Protection Regulation (“GDPR”), where applicable.

Third-party relationships

HBIS expects its suppliers, consultants, contractors, agents and business partners to maintain ethical and lawful business practices consistent with the principles described in this policy.

Where appropriate, HBIS may review third-party conduct, request corrective action, suspend cooperation or discontinue relationships with organizations or individuals that engage in unethical, unlawful, fraudulent or corrupt conduct.

Reporting concerns

Employees, customers, suppliers, contractors, consultants and business partners are encouraged to report suspected violations of this policy or applicable laws. Reports may include concerns relating to:

• Fraud.
• Corruption.
• Bribery.
• Conflicts of interest.
• Financial misconduct.
• Unethical or unlawful business practices.
• Misuse of confidential information.
• Privacy or information-security violations.

HBIS will review and investigate reports as appropriate. HBIS prohibits retaliation against any person who raises a concern or reports suspected misconduct in good faith.

Compliance contact

Hospitality Business Intelligence Solutions (HBIS) Email: compliance@hbis.io Website: hbis.io

How we handle personal data on this website: Privacy policy.